Level 1 IT Field Technician – St. Augustine

Job Description

Job Summary: We are seeking a motivated and detail-oriented Level 1 IT Field Technician to join our team. The ideal candidate will be responsible for providing first-level technical support to our clients, handling hardware and software issues, and ensuring a high level of customer service. This role involves both on-site visits and remote support.

Key Responsibilities:

• Technical Support: Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Installation and Maintenance: Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• On-Site Support: Travel to client locations to resolve technical issues, perform system upgrades, and assist with the setting up of new equipment.
• Documentation: Maintain accurate records of service calls, equipment installations, and repairs. Document troubleshooting steps in detailed service tickets.
• User Training: Provide basic training to users on new systems or software applications.
• Asset Management: Manage inventory of hardware and software assets.
• Customer Service: Ensure a positive experience for clients, addressing their concerns with patience and professionalism.

Qualifications:

• Education: High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
• Experience: 1-2 years of experience in a technical support role, preferably in a field of service capacity.
• Technical Skills:
  • Proficiency in Microsoft Windows operating systems.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Knowledge of antivirus software, Microsoft Office, and other common applications.
  • Experience with troubleshooting hardware (PCs, laptops, peripherals).
• Certifications: CompTIA A+ certification or equivalent is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving abilities and attention to detail.
  • Valid driver’s license with a clean driving record.

Physical Requirements:

• Ability to lift 50 lbs.
• Frequent travel to various client sites within the service area.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• Company vehicle or vehicle allowance

start date: 06/01/2025.